personalization policy

Personalization (embroidered name, title or logo) is applied by hand at our São Paulo atelier and adds 3 to 5 business days to production time.

Personalized items are non-refundable unless the embroidery differs from what was confirmed at checkout, or the item arrived defective.

Please double-check spelling, accents, punctuation and capitalization before confirming your order. We embroider exactly what you type.

For teams and hospitals, we can embroider your institutional logo — write to b2b@usebip.com to set up a custom order.